Accessibility Statement

RetroRide™ is dedicated to ensuring digital accessibility for all users. This statement outlines our commitment to providing an inclusive experience.

Our Commitment to Accessibility

RetroRide™ is committed to digital accessibility for all riders, drivers, partners, and visitors. We strive to ensure that our website and apps are usable by people with disabilities, and that barriers are identified and removed on an ongoing basis.

Scope and Standards

This statement applies to:

RetroRide websites (including RetroRideHQ.com and subdomains)

RetroRide mobile apps for iOS and Android

RetroEats and RetroRide Business web features

Public documents and emails we publish

We aim to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA. Where it is practical, we also consider AAA criteria for critical tasks.

How We Build and Test

Our accessibility practices include:

  • Design with accessible color contrast, typography, and clear focus states
  • Semantic HTML and ARIA only where needed
  • Keyboard operability for all interactive elements
  • Screen reader checks with VoiceOver, TalkBack, NVDA, and JAWS
  • Automated checks during development and CI
  • Manual audits of core user journeys each release
  • Inclusive language and plain-English copy

Compatibility

Our services are designed to work with the most recent versions of major browsers and assistive technologies, including:

Desktop browsers: Chrome, Safari, Firefox, Edge

Mobile: iOS and Android

Assistive tech: screen readers, browser zoom, high-contrast modes, switch access, captions

Known Limitations

We are actively improving the following areas:

  • Some third-party embeds may not fully meet WCAG 2.2 AA
  • Legacy PDF documents may lack proper tagging
  • Older marketing pages may have missing form labels

Interim alternatives are available on request. If you encounter an issue, please tell us so we can fix it quickly.

Third-Party Content

Our site and apps may link to or embed third-party services. While we encourage partners to support accessibility, we do not control their code. We review vendor accessibility where possible and provide alternatives when feasible.

Feedback and Support

We welcome your feedback on the accessibility of RetroRide™.

Email: accessibility@retroridehq.com

Phone or text: [add number]

Mail: RetroRide, Inc., [add address]

Please include:

  • Page or feature where you had trouble
  • Any assistive technology you used
  • Steps to reproduce the issue

We aim to acknowledge feedback within 2 business days and to provide a timeline or a fix within 10 business days for most issues.

Requesting Accommodations or Alternative Formats

You can request information in alternative formats such as large print, accessible PDF, audio, or braille. Contact accessibility@retroridehq.com with your preferred format and the material you need.

Enforcement and Complaints

If you believe we have not addressed your concern, you can escalate to our Accessibility Coordinator at a11y-coordinator@retroridehq.com. You may also file a complaint with relevant civil rights or consumer protection agencies in your jurisdiction.

Continuous Improvement

Accessibility is an ongoing practice at RetroRide™. We train our teams, review new features before launch, and update this statement as our products evolve.

Last updated: September 17, 2025

Get In Touch

For any accessibility-related inquiries or support, please don't hesitate to contact our dedicated team. We are here to help ensure that your experience with RetroRide™ is as seamless and inclusive as possible.